Holiday Inn
So you see, Holiday Inn Management, the people following through on your 100% satisfaction guarantee aren't your managers, your front desk or your hotel bosses. They are the people without fancy titles and fancy attitudes. They are the regular people in the less glamorous jobs that don't require them to put on airs with their suits and ties.They're Renee and Charles. And nobody else. [full post]
So ends part one of Jeneane Sessum's trip to Holiday Inn Airport in Buffalo, NY.
For her over $500 stay she and her family had a lousy time, suffered from racism, incompetence, and inept management. She did what many others have done. She complained. She received a templated response offering her a $50 coupon off her next stay.
It must be a policy to give 10% (minus tax) for complaints. Jeneane mentioned that she still wasn't 100% satisfied as Holiday Inn guarantees. She offered a compromise. She'd give her $50 coupon to Atlanta's Children's Hospital so a traveling relative of a sick child could spend the night near the hospital. Since $50 doesn't cover a night at one of their hotels she asked if they'd match her contribution.
I, for one, no longer believe the 100% satisfaction guarantee and will not stay again at a Holiday Inn, InterContinental, Candlewood Suites, Staybridge Suites, Holiday Inn Express, Crowne Plaza Hotel, or Hotel Indigo.
